Real estate management in HEPRO

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Real estate management in HEPRO

On behalf of owners, HEPRO manages the hi-end resort real estates for customers to maintain vacation homes in 5-star conditions and optimize rental and usage business. This task involves overseeing daily operations related to real estate, such as maintenance, repairs, marketing, cost management, and addressing issues that arise during operation. HEPRO's main goal in managing real estate for property owners is to gradually increase the value of the assets and ensure the best business and usage efficiency for the owners.

 

I. LEGAL CONSULTATION

When leasing real estate, there are several important legal issues to consider to ensure legal security for both landlords and tenants. Here are some basic legal advice:

  1. Lease Agreement: Having a clear, detailed, and valid lease agreement is crucial. This contract should explicitly outline terms such as rent, lease duration, conditions, and responsibilities of both parties, including maintenance, repairs, promoting compliance with rules of conduct, and providing notice before terminating the agreement.
  2. Real Estate Leasing Laws: Depending on the region, there are specific regulations and laws regarding real estate leasing that you need to adhere to. This may include regulations related to registering a business entity for renting residential or lodging services, fulfilling obligations regarding fire protection and coordinating with authorities to complete relevant fire safety records for managed properties, and relevant records for obtaining new certificates meeting the conditions of public order and security.
  3. Compliance with Document and Tax Laws: Ensure that all transactions, documents, and taxes related to leasing are carried out in accordance with legal regulations.

Most importantly, ensure that both landlords and tenants understand and fully comply with the terms and regulations in the lease agreement to avoid legal complications in the future.

 

II. PROPERTY CARE

Taking care of real estate assets involves a range of tasks to maintain and enhance the value of the property. With a professional team working on the project, including maintenance, technical, hygiene, sales, and financial management teams, HEPRO is proud to be an experienced company in caring for long-standing and reputable coastal resort real estate.

  1. Regular Maintenance: Perform regular maintenance to ensure the property is maintained and operates efficiently. This includes checking electrical systems, water systems, sliding door systems, pool systems, landscape ponds, HVAC (Heating, Ventilation, and Air Conditioning) systems, and other structures such as painting, waterproofing, stone paving, natural wood PU flooring, etc.
  2. Repairs and Improvements: Address any issues or damages, conduct necessary repairs, and make improvements to enhance the quality and value of the property.
  3. Cleaning and Maintenance: Includes regular cleaning and maintenance to preserve the beauty and appeal of the property. This involves managing interior furnishings, monitoring warranties of electronic devices, conducting routine repairs and cleaning to ensure equipment has a long lifespan and operates under optimal conditions, especially in humid and salty coastal conditions.
  4. Financial Management: Monitor and transparently report on maintenance budgets, revenue, operating costs, and other expenses related to property care.
  5. Supplier Contract Management: Search, compare, and transparently evaluate the capabilities of service providers. Monitor and manage contracts with service providers such as maintenance companies, cleaning services, repair services to ensure the best quality and performance.
  6. Legal Compliance: Ensure that all activities related to property management and care comply with real estate regulations.
  7. Communication and Interaction with Tenants: Maintain good relationships with tenants, respond to requests, and resolve arising issues.

All of these tasks require rigorous management, regular monitoring, and proactivity in maintaining and enhancing the value of real estate.

 

III. MARKETING AND PROMOTION

Marketing and promotion for real estate rentals is the process of investing in image, brand, utilizing all advertising channels, and reaching out through various networks with sub-agents to enhance brand awareness, attract rental customers, and, particularly, sustainably increase the value of real estate assets.

  1. Utilize Social Media: Use social media platforms such as Facebook, Instagram, LinkedIn, Twitter to share information about properties, post photos, videos, and relevant content to attract attention from potential customers.
  2. Through Website: We build a professional website to introduce real estate and accompanying services.
  3. Produce High-Quality Images and Videos: Use high-quality images and videos to clearly and attractively showcase the property. This helps create a positive impression and capture interest from customers.
  4. Email Marketing: Use email marketing strategies to send information, newsletters, and promotional programs to potential customer lists.
  5. Optimize SEO: Improve website performance through search engine optimization (SEO), enhancing the property's visibility in search results on Google and other search engines.
  6. Reliable and Professional Distribution Agent Network: A reliable and professional distribution agent network is a crucial factor in enhancing access and sales in the real estate industry. The distribution agents of Hepro are carefully selected and well-trained, building long-term relationships, providing tools for rental and customer acquisition, while also offering technical support and post-sales support to help them address technical issues and assist customers after sales.

 

IV. RESOLVING ARISING ISSUES

In the process of managing and operating both short-term and long-term real estate rentals, encountering unforeseen issues is inevitable. Handling unexpected problems or issues arising during operations, including resolving disputes or incidents, is the top concern of the HEPRO human resources team.

After collecting sufficient information related to the arising issue, which may involve reviewing contracts, understanding relevant legal regulations, and gathering evidence, HEPRO will represent the property owner in dealing with the involved parties, including tenants/property management boards in the property area/related state authorities. HEPRO always ensures that every chosen solution complies with all legal regulations and relevant contracts, handling issues promptly, fairly, empathetically, and logically.